Question 1

Can doctors on MedicusUnion treat an emergency?

Accepted Answer

No. If you have an emergency, call the emergency services phone number in your country or visit the nearest hospital.

Question 2

Does MedicusUnion have a mobile App?

Accepted Answer

Yes, all our services are also featured in our mobile app available on the App Store and Google Play.

Question 3

Who do I contact if I have a question?

Accepted Answer

If you do not find answers to your questions in our FAQ, please contact our support team: https://www.medicusunion.com/contact-us

Question 4

EN: How do I search for a doctor?

Accepted Answer

If you don't know which doctor you need, simply navigate to “Services”, click on “Find me a doctor” , fill out the form detailing your symptoms and medical history, and attach any available medical findings. Send the request to us, and we'll promptly match you with the appropriate specialist and reach out to you shortly.

Question 5

Will I be charged when I register?

Accepted Answer

The registration is free, however, the services we offer are subject to a charge.

Question 6

Which services do we offer?

Accepted Answer

The services offered by MedicusUnion are video consultations with physicians, translation services including assistance of a simultaneous interpreter during online consultations and translation of medical findings, evaluation of radiological examinations, organization of medical treatment abroad, 
AI-Health Assistant (free of charge).

Question 7

Are the services offered covered by the insurance?

Accepted Answer

To determine if your insurance covers the services offered, please contact your insurance provider directly.

Question 8

What are the costs?

Accepted Answer

Video consultation and radiological evaluation costs vary based on service type, chosen tariff, and individual preferences. Find detailed pricing in physicians' profiles on the MedicusUnion's website https://www.medicusunion.com/doctors. 
The use of AI-health Assistant is free of charge 
Contact Support Team for pricing on organizing medical treatment abroad.

If needed, we also provide professional interpreters for video consultations and translation of medical reports. The price depends on the chosen language and is indicated when booking the service.

Question 9

Is my personal data protected?

Accepted Answer

All personal data is encrypted to ensure the security and confidentiality of your interaction, including the exchange of documents.

Question 10

Who are the doctors on MedicusUnion?

Accepted Answer

All physicians of MedicusUnion are licensed and specifically selected doctors, who are characterized by top-quality education, extensive experience and a patient-centric approach. With high ethical standards and international recognition, they provide quality medical care. Entrust your health to the hands of experienced professionals and make the right choice for your well-being.

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